Insurance & ClaimsChecking your claim status
Where to see claim progress, what each status means, and how payouts arrive.
Updated 1 min read
All your claims live under Reports → Claims. Each one shows its current status and a timeline of every update.
| Status | What it means |
|---|---|
| Submitted | We've received your claim and it's in the queue. |
| Needs info | The claims team emailed you a question. Reply to keep it moving. |
| In review | An adjuster is reviewing your documents. |
| Approved | Payout is on its way to your balance or original payment method. |
| Denied | The email explains why and how to appeal. |
Payouts to your Octoship balance appear immediately after approval. Refunds to a card typically take 5–10 business days depending on your bank. If a claim has sat in “Needs info” and you can't find our email, check your spam folder or send us a message.
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