Octoship
System status

How's the weather?

Real-time health of every part of Octoship, plus 90 days of history. Something look off? Check here first.

All systems shipshape

Every component is operational. Smooth sailing.

Updated Oct 28, 2026 · 9:00 AM ET

Components

  • Operational
  • Degraded performance
  • Partial outage
  • Major outage

Hover or focus a highlighted day for details. Prototype data for illustration.

Past incidents

  1. Oct 19, 2026

    Intermittent UPS rate quote timeouts

    Degraded performance · 21 minutes
    Affected: UPS API
    1. Resolved · 2:41 PM ET

      UPS response times are back to normal. Quotes that timed out can be refreshed.

    2. Investigating · 2:20 PM ET

      Some UPS rate quotes are timing out. USPS, FedEx and DHL Express rates are unaffected.

  2. Oct 5, 2026

    Slow USPS label generation

    Degraded performance · 34 minutes
    Affected: Label purchase, USPS API
    1. Resolved · 11:52 AM ET

      Label generation times have recovered. No labels were double-charged.

    2. Monitoring · 11:31 AM ET

      We added capacity to our label queue and are watching closely.

    3. Identified · 11:18 AM ET

      Upstream latency from USPS is slowing large batch purchases.

  3. Sep 14, 2026

    Tracking updates and webhooks delayed

    Degraded performance · 1 hr 35 min
    Affected: Tracking, Webhooks
    1. Resolved · 6:10 PM ET

      The backlog is fully processed. All tracking pages are current.

    2. Identified · 4:35 PM ET

      A stuck worker delayed tracking events by up to 90 minutes.

  4. Sep 22, 2026

    Slow FedEx pickup scheduling

    Degraded performance · 27 minutes
    Affected: FedEx API
    1. Resolved · 10:47 AM ET

      Pickup requests are confirming normally again. Any pickups that showed as pending were booked.

    2. Investigating · 10:20 AM ET

      FedEx pickup requests are taking several minutes to confirm. Labels and rates are unaffected.

  5. Sep 6, 2026

    DHL Express commercial invoice uploads failing

    Partial outage · 41 minutes
    Affected: DHL API, International & customs
    1. Resolved · 4:31 PM ET

      Paperless invoices are uploading again. Labels bought during the incident were resent automatically — no need to print invoices.

    2. Identified · 4:02 PM ET

      Electronic commercial invoices for DHL Express are being rejected. Labels print with a paper invoice as a fallback.

    3. Investigating · 3:50 PM ET

      Some DHL Express international labels are failing at the customs document step.

  6. Aug 28, 2026

    USPS address validation errors

    Partial outage · 48 minutes
    Affected: USPS API
    1. Resolved · 9:58 AM ET

      Address validation is working again. Labels could still be bought with validation skipped.

    2. Investigating · 9:10 AM ET

      Some addresses are failing validation with an unexpected error.

  7. Aug 12, 2026

    Etsy orders not importing

    Partial outage · 1 hr 2 min
    Affected: Etsy
    1. Resolved · 3:44 PM ET

      Imports resumed and all missed orders were backfilled automatically.

    2. Identified · 2:42 PM ET

      An expired Etsy API credential on our side stopped imports. Rotating now.