Terms of Service

These Terms of Service (the “Terms”) are an agreement between you and Octoship (“Octoship,” “we,” “us”). By creating an account or using Octoship's website, shipping panel, or API (together, the “Service”), you agree to these Terms.

If you're using Octoship on behalf of a business, you're agreeing for that business and confirming you're allowed to.

You need an account to buy labels. Please give us accurate information and keep it up to date, especially your return address and payment method.

• You must be at least 18 years old, or the age of majority where you live.
• Keep your password safe. You're responsible for activity on your account.
• Tell us right away at support if you think someone else has access.

Octoship lets you compare carrier rates, buy postage and shipping labels from carriers such as USPS, UPS, FedEx, DHL Express and international postal services, print labels, prepare customs documents, estimate duties and taxes, schedule pickups, create return labels, import orders from connected stores, and track packages.

We are not a carrier. The carriers move your packages, and their own terms (for example, the USPS Domestic Mail Manual, the UPS Tariff, the FedEx Service Guide and DHL Express terms and conditions of carriage) apply to every shipment. We pass along their rules, and when they change, things on Octoship may change too.

International shipments. You're the shipper and exporter. You're responsible for accurate customs information, including descriptions, HS codes, values and country of origin, and for following export and import rules. Duty and tax amounts shown in Octoship are estimates; customs authorities set the final amount.

Your own carrier accounts. If you connect a carrier account, labels bought on it are billed by that carrier under your agreement with them, and Octoship acts only as your software.

Using Octoship is free. You pay for the postage and any carrier fees for labels you buy, at the price shown at checkout.

• Adjustments: carriers may charge more after the fact if a package's actual weight, dimensions or service differ from what you entered. We pass those adjustments on to you, with details in your reports.
• Duties and taxes: if you choose to prepay duties and taxes (DDP), you pay the estimate when you buy the label and any difference assessed by customs afterward.
• Refunds: unused labels can usually be refunded within the carrier's window. Refunds are issued once the carrier approves them.
• Insurance and claims: optional coverage is subject to its own terms, shown when you buy it.

Rates shown on our marketing pages are illustrative. Your actual rate is the one shown when you buy the label.

Please don't use Octoship to ship anything illegal or anything a carrier prohibits, to mislead carriers about contents or value, to resell labels without our written okay, or to attack, scrape or overload the Service.

We may suspend accounts that put carriers, other customers, or the Service at risk. Where we reasonably can, we'll tell you why and give you a chance to fix it.

When you connect a store like Shopify, Etsy or eBay, you authorize us to access the data needed to import orders and send back tracking. Your use of those platforms is governed by their terms, not ours.

You own your data: your orders, addresses, logos and anything else you upload. You give us permission to use it only to run and improve the Service for you. Our Privacy Policy explains the details.

The Service, our software, brand, and yes, the octopus, belong to Octoship. You get a limited, non-transferable right to use the Service while your account is in good standing.

If you send us feedback, we may use it without owing you anything (other than our gratitude).

We work hard to keep Octoship accurate and available, but the Service is provided “as is.” We don't guarantee carrier delivery times, which are set by the carriers, and we can't promise the Service will never be interrupted.

To the extent the law allows, Octoship won't be liable for indirect or consequential losses, like lost profits, and our total liability for any claim is limited to the greater of the fees you paid us in the 12 months before the claim or $100. Postage and carrier charges are owed to the carriers and aren't fees paid to us.

You can close your account at any time from Settings. We may close or suspend accounts that break these Terms. Any unused postage balance will be refunded according to our refund policy, minus amounts you owe.

If we make material changes, we'll let you know by email or in the app at least 14 days before they take effect. If you keep using Octoship after that, the new Terms apply.

Questions about these Terms? Email [email protected] or write to us at 100 Harbor Street, Suite 8, Portland, ME 04101.