/
5 articles
Billing & Account
Payments, refunds, carrier adjustments, receipts and everything else about your account.
- 01Carrier adjustments explainedWhy a carrier might charge more after you've shipped, how to read an adjustment, and how to avoid or dispute one.3 min readUpdated Oct 9, 2026
- 02How payment worksPrepaid balance or pay-per-label: how Octoship charges for postage.1 min readUpdated Jun 30, 2026
- 03Refunds for unused labelsBought a label you won't use? Void it to get your postage back. Here's how and how long it takes.1 min readUpdated Sep 18, 2026
- 04Receipts and invoicesDownload receipts for individual labels or monthly statements for your bookkeeping.1 min readUpdated Mar 22, 2026
- 05Closing your accountWhat happens to your balance, labels and data when you close your Octoship account.1 min readUpdated May 27, 2026
Still stuck? Send us a message.
Real humans read every note — no bots walking the plank here. We aim to reply within one business day.
