Shipping & PostageTracking and delivery notifications
Every label comes with tracking. Learn how to follow packages and send branded updates to your customers.
On this page
Every label you buy in Octoship — USPS, UPS, FedEx, DHL Express or any of our other services — includes tracking at no extra cost. International shipments are tracked end to end, including the hand-off to the destination country's carrier. You'll find live status for all shipments on the Tracking page, filterable by status: Label created, In transit, Out for delivery, Delivered and Exception.
Customer emails
Turn on Settings → Notifications → Customer emails and Octoship will email your buyer when the label is created, when it's out for delivery and when it arrives. You can add your logo and a short message in the email designer.
When tracking stalls
"Label created" means the carrier hasn't scanned the package yet — common if it was dropped in a collection box after the last pickup. If there's no movement for 5+ business days after acceptance, send us a message and we'll open a trace with the carrier.
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