IntegrationsTroubleshooting order sync
Orders missing, duplicated or not marking as shipped? Work through these fixes.
Updated 1 min read
Orders aren't importing
- Check the integration card for a Reconnect warning — store authorizations can expire.
- Confirm the order status matches your import filter (e.g. unfulfilled, paid).
- Look at the order date. The first sync only pulls the last 30 days.
- Click Sync now to force a refresh.
Tracking isn't showing in my store
Open the shipment and look for the write-back status. A red icon means the store rejected the update — often because the order was already fulfilled or cancelled on the store side. Click Retry after fixing it.
Duplicate orders
Duplicates usually come from importing the same orders via both an integration and a CSV. Archive the extras from the Orders page — archived orders won't reappear.
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