What to include in your message

We'd love to fix your problem in one message instead of four. Here's what helps most, depending on what you're writing about.

For any shipment question#

• The full tracking number (not just the last few digits).
• Your store's order number, if the shipment came from an integration.
• What you expected to happen, and what happened instead.

For printing problems#

• Your printer model and the label size you're using (4×6 or 8.5×11).
• Your browser and operating system — for example, Chrome on macOS.
• A photo or screenshot of what printed, even if it's a mess.

For billing questions#

• The date and amount of the charge as it appears on your statement.
• The last four digits of the card, if you have more than one on file.

Ready? Head to the contact form and pick the closest topic.