Features & SettingsCustomer notification emails
Send your customers shipping and delivery updates with your shop's name on them.
Updated 1 min read
On this page
When a recipient's email is on a shipment, Octoship can send them updates so they're not left wondering where their package is.
Which emails go out
- Shipped — when the label is bought, with a tracking link.
- Out for delivery — the morning it's on the truck.
- Delivered — when the carrier marks it delivered.
- Delivery problem — if the carrier reports an exception.
Customizing them
Under Settings → Notifications, turn each email on or off, add your shop name and logo, and set a reply-to address so customer replies come to you instead of us.
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