Features & SettingsConnecting your own carrier account
Already have negotiated rates with UPS, FedEx, DHL Express or another carrier? Connect the account and compare your rates alongside ours.
Octoship's discounted rates work out of the box — no carrier accounts needed. But if you've negotiated your own rates, you can bring your account and see both in the same rate list. Octoship picks whichever is cheaper (or faster) according to your settings.
Which accounts can I connect?
You can connect accounts for UPS, FedEx and DHL Express, plus many regional and international carriers. The list in Settings → Carriers shows everything that's currently supported.
- 1Open Settings → Carriers
Click Connect a carrier account and choose the carrier.
- 2Enter your account details
Usually your account number and the billing address on file with the carrier. Some carriers ask you to sign in and approve access.
- 3Pick how rates are shown
Show both your rates and Octoship's, or only your own. You can switch at any time.
- 4Ship as usual
Labels bought on your account show a small account badge in the rate list and on the shipment.
What changes when you use your own account
| Octoship rates | Your carrier account | |
|---|---|---|
| Who bills the postage | Octoship, from your balance or card | The carrier, on your normal invoice |
| Adjustments | Shown in Octoship, passed through at cost | Billed by the carrier on your invoice |
| Voids and refunds | Handled in Octoship | Requested in Octoship, credited by the carrier |
| Octoship features | Everything | Everything — batch printing, automation, tracking, insurance |
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