About the role
Support is a first-class team here. You'll help sellers with rates, claims, printers and integrations, and your notes directly shape the roadmap.
What you'll do
- Answer chat and email with clear, kind, accurate help
- Become an expert on carrier rules (USPS to DHL Express), customs forms, duties and taxes, and printer drivers
- Write and improve help center articles
What you bring
- 1+ years in customer support or a customer-facing role
- Excellent writing, the friendly kind
- Curiosity about how things work and why they broke
Bonus points
- You've run an online shop or worked in a shipping-heavy business
Apply for this role
Takes about five minutes. No cover-letter essays required.